Privacy Policy

Information We Collect

We collect information you provide directly to us as well as information gathered automatically when you interact with our website.

Information you provide directly:

• Contact information — your name, email address, phone number, and mailing address when you contact us, request a custom quote, or subscribe to our newsletter.
• Order information — your billing address, shipping address, and order details when you place a purchase through our website.
• Payment information — credit card numbers, debit card numbers, and related billing details processed securely through our payment partners (see Section 3).
• Communications — messages, inquiries, and feedback you send us via email or through our site contact forms.
• Custom order details — project specifications, dimensions, color preferences, and any other information you provide when requesting a custom concrete piece.

Information collected automatically:

• Device & browser information — IP address, browser type, operating system, and device identifiers.
• Usage data — pages visited, time spent on pages, referring URLs, and links clicked.
• Cookies and similar technologies — as described in Section 5 below.

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including communicating order confirmations, shipping updates, and delivery notifications.
• To respond to your inquiries, custom order requests, and customer service needs.
• To send you marketing communications, promotions, and updates about new collections — only where you have opted in or where permitted by law. You may opt out at any time.
• To operate, maintain, and improve our website and services.
• To detect and prevent fraud, unauthorized transactions, and other potentially illegal activity.
• To comply with applicable legal obligations and enforce our terms.
• To analyze how visitors use our site so we can improve the experience for everyone.

We will not use your personal information for purposes that are materially different from those described here without first notifying you and, where required, obtaining your consent.

Payment & Financial Information

Konkrete Konfetti LLC takes the security of your financial information seriously. When payment processing is active on our website, we handle it as follows:

• Third-party payment processors — All payment transactions are processed through PCI-DSS compliant third-party payment providers (such as Stripe, PayPal, or Square). We do not directly store, process, or transmit your full credit card or debit card numbers on our servers.
• What we retain — We may retain limited transaction records, such as the last four digits of your card, transaction ID, billing name, and purchase amount, for order management and fraud prevention purposes.
• Encryption — All payment pages and data transmissions are protected using industry-standard SSL/TLS encryption.
• No unauthorized charges — We will never charge your payment method without your explicit authorization at the time of purchase.
• Refunds — If a refund is issued, it will be returned to the original payment method used for the purchase, in accordance with our refund policy.

Sharing of Information

Konkrete Konfetti LLC does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers — We work with trusted third-party vendors who help us operate our business, including shipping carriers, payment processors, email marketing platforms, and website analytics providers. These parties are contractually obligated to use your information only to provide services on our behalf and to protect it appropriately.
• Legal compliance — We may disclose your information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our customers or the public.
• Business transfers — In the event of a merger, acquisition, or sale of all or part of Konkrete Konfetti LLC's assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website if such a change occurs.
• With your consent — We may share your information with third parties when you have given us explicit permission to do so.

We require all third parties to handle your personal data in compliance with applicable privacy laws and to implement appropriate security measures.

Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site performance, and support marketing efforts.

Types of cookies we use:

• Essential cookies — Required for the website to function properly, such as maintaining your shopping cart or session state. These cannot be disabled without affecting site functionality.
• Analytics cookies — Help us understand how visitors interact with our site (e.g., Google Analytics). This data is aggregated and anonymized.
• Marketing cookies — Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be set by third-party advertising platforms.
• Preference cookies — Remember your settings and preferences to personalize your experience on return visits.

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit allaboutcookies.org.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Order and transaction records — Retained for a minimum of seven (7) years for accounting, tax, and legal compliance purposes.
• Customer account information — Retained for the life of your customer relationship with us, plus a reasonable period thereafter.
• Marketing preferences and email lists — Retained until you unsubscribe or request removal.
• Analytics data — Typically retained in anonymized or aggregated form for up to 26 months.

When your information is no longer needed, we will securely delete or anonymize it in accordance with our internal data management procedures.

Security of Your Information

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Restricted internal access to personal data on a need-to-know basis.
• Use of PCI-DSS compliant payment processors for all financial transactions.
• Regular review of our data collection, storage, and processing practices.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information. Konkrete Konfetti LLC respects and honors these rights, which may include:

• Access — The right to request a copy of the personal information we hold about you.
• Correction — The right to request that we correct inaccurate or incomplete information.
• Deletion — The right to request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing — You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send or by contacting us directly.
• Data portability — Where applicable, the right to receive your data in a structured, commonly used, machine-readable format.
• Restriction of processing — The right to request that we limit how we use your data in certain circumstances.
• Objection — The right to object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the information in Section 12. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to opt out of the sale of your personal information. We do not sell your personal information. To submit a request, contact us at Darren@konkretekonfetti.com.

Children's Privacy

Our website and services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you believe we may have inadvertently collected information from a child under 13, please contact us immediately at Darren@konkretekonfetti.com.

Links to Third-Party Sites

Our website may contain links to third-party websites, including our social media pages (Instagram, Facebook, Pinterest) and payment platforms. This Privacy Policy applies only to the Konkrete Konfetti LLC website. We are not responsible for the privacy practices or content of any third-party sites.

We encourage you to review the privacy policy of any third-party website you visit before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal information, we will provide additional notice, such as an email notification to customers with active accounts or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how Konkrete Konfetti LLC handles your personal information, please reach out to us: